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COMMUNITY REVIEW

상품 게시판 상세
제목 중국산 소재불만 직원들의 불친절
작성자 수**** (ip:)
  • 평점 5점  
  • 작성일 2020-02-20
  • 추천 0 추천하기
  • 조회수 122
옷이 사진과 다르고 원단이 바랜 후질근한옷이어서 다른옷과 교환을 원했는데 반송택배비 까지요구 직원들은 불친절에 고객이이야기하는데 전화를 끊어버리지 않나 반품 물건은 받고 돈을 돌려주지 않네요 문자만 처리했다고 하네요 통장 알려달라고해서 알려주었는데 돈은 안보내고
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  • 깜장오리 2020-02-20 0점
    수정 삭제 댓글
    스팸글 안녕하세요 깜장오리입니다:)
    고객님 여러모로 많은 불편을 느끼셨다니..너무 죄송한 마음이 듭니다ㅠㅠ
    해당제품 원단 및 배송비 관련 거듭 여러차례 안내 드렸으나,
    많이 불편하셨나 봅니다..ㅠㅠ 반품배송비 관련은 공지사항 한번 더 확인 부탁드리구요,
    욕설 또는 고성으로 말씀하시면 상담진행에 어려움을 겪어 상담이 종료될 수 있다고
    안내 드렸었는데.. 저희 상담원은 고객님의 가족일 수 있습니다. 조금만 더 따뜻한 말씀으로
    저희를 대해주신다면 앞으로는 더욱 만족하실 수 있도록 노력하겠습니다^^
    저희 깜장오리를 이용해 주셔서 너무 감사드리구요~
    즐거운 하루 되세요!
  • 수택동 2020-02-20 0점
    수정 삭제 댓글
    스팸글 제가 주문상품 이글린 플라워검정색원피스 입니다 다른분들도 주문하시면 알겠지만 상품소재가 사진상 원색인데 받아보면 반랜상품을 보냅니다 하자물건을보내고 배송비까지 착지하면서 상픔에 문제있다고 주장하는데 불구하고 직원은 상품이 바랜색이라는등 억지주장하면서 고객이 말하는데 전화끊고 아직도 환불도 안해주고 통장알려주어도 다시 알려달라는 등 여러번 억지쓰고 있습니다 또한 사진상에는 바랜느낌이 없는데 입으면 소재특성상 그럴수 있다고 주장하고 그럼 고객에게 입으면 바랜상품처험 보인다고 공지하지 않으면서 당연한듯 이야기하고 있습니다 저 처럼 물건 사고 피해보신 분들이 많을거라 생각합니다 많이 나갔다고하니 또한 욕한듯 말하는데 욕한적도 없고 당연히 억울하니 항이하는 것이 당연한데 고객이 잘못한것 처럼 야기하니 정말 어처구니가 없습니다
  • 2023-08-18 3점
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